Delivery Protection Terms

Optional Delivery Protection

Delivery Protection is an optional Sign Portal service costing $3.95 including GST per order, not per product or parcel. It applies to delivery orders within Australia. It is not an insurance policy.

If your parcel is lost or damaged in transit, we will prioritise your claim and, where a replacement is agreed, prioritise its dispatch with free express shipping where available, or free standard shipping elsewhere in Australia. Carrier availability and production of personalised replacements still affect delivery time; this is not a guaranteed delivery date.

The additional benefits are priority claims handling, priority replacement dispatch and the express replacement shipping upgrade where available. Free replacement shipping alone is not presented as a benefit that you must pay for to exercise a consumer right.

Your Australian Consumer Law rights apply whether or not you purchase Delivery Protection. This service does not replace, restrict or exclude consumer guarantees or any remedy you are legally entitled to. Not purchasing it does not remove your rights regarding lost or damaged deliveries. You do not have to purchase it to request an applicable repair, replacement, refund or other legal remedy.

The option is selected by default in the cart. Untick it before checkout to remove the service and its charge. Your selection is retained for that cart. It does not provide free shipping for your original order, cover damage arising after delivery or change-of-mind returns, or limit any rights that apply independently of the service.

For help, contact Sign Portal with your order number and a description of the problem. Please provide photographs of transit damage if reasonably available; we will assess the information reasonably available and your applicable consumer rights. We handle the carrier enquiry for you.